- Return Eligibility
You may submit a return request within 30 calendar days after the package is successfully delivered.
All returned goods must be brand new, unused, unwashed, with intact original packaging and all labels attached.
We will reject returns if goods have stains, wear marks, man-made damage, or missing packaging and accessories.
A valid order number is required for all return applications.
- Non-Returnable Products
The following goods are final sales and cannot be returned or exchanged under any circumstances:
- Clearance, flash sale and heavily discounted promotional items.
- Goods damaged due to improper use, installation or human destruction by buyers.
- Perishable goods (if applicable).
- Return Application Steps (Global Buyers)
Step 1: Send an email to our customer service mailbox: [moratadiyworld@outlook.com], including your order number and return reason.
Step 2: We will send you an official RMA return authorization number within 2 working days.
We refuse to accept any returned parcels without an RMA number.
Step 3: Pack the goods firmly, mark the RMA number clearly on the outside of the parcel, and ship the item to our designated return address.
- International Shipping Cost Rule (Worldwide Customers)
- If we make mistakes (wrong item shipped, defective products, missing goods): we will bear all outbound and return shipping fees.
- If you return goods for personal reasons (change of mind, unsuitable style, personal preference):You are fully responsible for all international return freight, customs fees and related logistics costs.The original delivery cost when placing the order is non-refundable.
- Refund Processing
After we receive and inspect the returned items:
Full payment will be refunded to your original payment account within 5–10 business days.
We shall not be liable for fund delays caused by banks, card institutions or international banking procedures.
- Damaged & Missing Items on Arrival
If your parcel arrives broken, damaged or incomplete, please send clear photos of the outer package and defective items to our email within 48 hours upon delivery.
We will process your claim quickly. No claims will be accepted beyond the 48-hour time limit.
- International Customs Notice
Buyers shall be responsible for all import duties, customs clearance fees generated during the return international transportation.
We will not compensate any customs costs incurred during returns for personal reasons.
- Governing Terms
This policy applies to customers from all countries and regions worldwide, in line with international cross-border e-commerce trade norms.
Return requests are valid within 30 days after delivery. Goods must remain brand new with original packaging.
Discounted clearance items cannot be returned. International buyers cover all return shipping and customs fees for personal reasons.
All returns require an official RMA number from customer support.